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Account Manager


Role Summary

Full-time. Location: Wakefield, Massachusetts (15 miles north of Boston) If interested email Keith Krass.

The Account Manager is the primary point of contact for Veracross, School Information Management System clients. The Account Manager provides well-informed, strategic leadership to his/her clients, builds strong, long-term client relationships, and acts as a crucial link between internal engineering teams and product users. This individual applies his/her mastery of the product to the vision and unique needs of the client in order to develop and implement software solutions that meet the immediate and long-term needs of the customer

What You Will Be Doing

Project Management:
  • Ownership – Manages various-sized accounts in an autonomous manner. Acts as a lead contact with
    clients and manages workload from inception to completion in partnership with a team engineer.  
  • Project Logistics – Works with clients to establish project focus and timelines, ensures that all necessary parties are involved and that project details are effectively communicated, tracked, scheduled, and managed 
  • Routine Maintenance – Facilitates ongoing communication of the status of each project or problem with all team partners and with the client; anticipates glitches and seeks to resolve technical issues affecting client relations. 
  • Task Management – Manages multiple tasks simultaneously and ensures that each job is prioritized, on budget, and on schedule
Client Relationship Management:
  • Interfaces effectively with clients in a manner that promotes trust, attentiveness, competence and successful long-term relationships. 
  • Utilizes listening skills to fully elicit client goals; ensures that all technical work is based on sound logic and thorough understanding of a school’s needs. 
  • Collaborates with the engineer to present strategic creative ideas to the client
Technical Proficiency:
  • Expertly guides the client through the software learning curve. Anticipates areas of fit as well as potential
    concerns. Troubleshoots system glitches with clients. 
  • Effectively filters communication between school contacts and engineers. Delivers clear and concise information to engineers, translating client issues into technical language and/or specifications. 
  • Tracks all data generated from each job and makes sure it is up-to-date and complete in order to facilitate timely client billing.

Requirements

  • BA or BS degree from an accredited college in liberal arts, business or information technology. 
  • Demonstrated skill in relationship-building through work or internship experience. 
  • Demonstrated aptitude for using, teaching, and communicating information involving technologically sophisticated software.  
  • Ability to work autonomously, make independent decisions and lead a project. 
  • Must be organized, efficient and have great attention to detail. Solid understanding of client support/customer service. 
  • Must be willing to travel domestically and internationally up to 30 days per year (15-20 days is typical).

Working at Veracross

  • Competitive salary
  • Opportunity to grow into positions of greater responsibility  
  • Health, vision, and dental 
  • Great hardware: Top of the line equipment, 30” monitors or cinema displays, a GeekDesk to stand or sit as you please 
  • Real offices - no cubicles 
  • Awesome coworkers and a healthy work environment


Vc Logo Small

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463

Vc Logo Small

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463