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Account Manager


Role Summary

Full-time. Location: Wakefield, Massachusetts (15 miles north of Boston) If interested email Molly De Baere.

The Account Manager is the primary point of contact for Veracross clients. The Account Manager provides well-informed, strategic leadership to his/her clients, builds strong, long-term client relationships, and acts as a crucial link between internal engineering teams and product users. This individual applies his/her mastery of the product to the vision and unique needs of the client in order to develop and implement software solutions that meet the immediate and long-term needs of the customer

What You Will Be Doing

Project Management:
  • Ownership – Manages various-sized accounts in an autonomous manner. Acts as a lead contact with
    clients and manages workload from inception to completion in partnership with a team engineer.
  • Project Logistics – Works with clients to establish project focus and timelines, ensures that all necessary parties are involved and that project details are effectively communicated, tracked, scheduled, and managed
  • Routine Maintenance – Facilitates ongoing communication of the status of each project or problem with all team partners and with the client; anticipates glitches and seeks to resolve technical issues affecting client relations.
  • Task Management – Manages multiple tasks simultaneously and ensures that each job is prioritized, on budget, and on schedule
Client Relationship Management:
  • Interfaces effectively with clients in a manner that promotes trust, attentiveness, competence and successful long-term relationships.
  • Utilizes listening skills to fully elicit client goals; ensures that all technical work is based on sound logic and thorough understanding of a school’s needs.
  • Collaborates with the engineer to present strategic creative ideas to the client
Technical Proficiency:
  • Expertly guides the client through the software learning curve. Anticipates areas of fit as well as potential
    concerns. Troubleshoots system glitches with clients.
  • Effectively filters communication between school contacts and engineers. Delivers clear and concise information to engineers, translating client issues into technical language and/or specifications.
  • Tracks all data generated from each job and makes sure it is up-to-date and complete in order to facilitate timely client billing.

Requirements

  • BA or BS degree from an accredited college in liberal arts, business or information technology.
  • Demonstrated skill in relationship-building through work or internship experience.
  • Demonstrated aptitude for using, teaching, and communicating information involving technologically sophisticated software.
  • Ability to work autonomously, make independent decisions and lead a project.
  • Must be organized, efficient and have great attention to detail. Solid understanding of client support/customer service.
  • Must be willing to travel domestically and internationally up to 30 days per year (15-20 days is typical).

Working at Veracross

  • Competitive salary
  • Opportunity to grow into positions of greater responsibility
  • Health, vision, and dental
  • Great hardware: Top of the line equipment, 30” monitors or cinema displays, a GeekDesk to stand or sit as you please
  • Awesome coworkers and a healthy work environment



Image001

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463

Image001

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463