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Junior Account Manager


COMPANY OVERVIEW:

Veracross is a PE-backed leading provider of a SaaS-based school information system (SIS) platform for independent schools. Designed specifically to meet the unique needs of independent schools, Veracross combines the power of a truly integrated database with personalized, data-driven communication tools. To date, we have configured and deployed our system at over 250 leading private K-12 schools in over 20 countries through a powerful, leveraged, and elegant architecture unique in our industry.

ROLE SUMMARY:

The Junior Account Manager is the primary point of contact for Veracross clients. They are responsible for providing well-informed, strategic leadership to a portfolio of clients, build strong, long-term client relationships, and act as a crucial link between internal support teams and end users. A Junior Account Manager applies his/her entry level knowledge of the product to the vision and unique needs of a portfolio of schools to develop and implement software solutions that meet the immediate and longterm needs of the customer. The Junior Account Manager reports directly to the Account Management Team Lead.

JOB RESPONSIBILITIES:

  • Operate as the lead point of contact for a portfolio of schools of average complexity or strategic value, building and maintaining strong, long-lasting customer relationships and client trust.
  • Work directly with the client to plan and implement upcoming projects and initiatives
  • Establish regular client check-ins and oversee all support needs for the client portfolio to ensure client satisfaction
  • Develop a general understanding of all product areas in order to provide basic technical support and consulting to clients
  • Collaborate with technical support, module consultants, and the implementation team to meet client needs
  • Curate client-specific documentation for workflows and customizations and make regular contributions to a knowledgebase to ensure seamless support within the company
  • Work with the Account Manager Team Lead to proactively address client concerns and escalations
  • Monitor client budgets to ensure clients receive the correct amount of support
  • Provide direct client training as needed

REQUIREMENTS:

  • College degree or equivalent customer service experience
  • Demonstrated skill in relationship-building through work or internship experience
  • Demonstrated aptitude for using, teaching, and communicating information involving technologically sophisticated software.
  • Excellent demonstrated written and verbal communication skills
  • Product management experience a plus
  • Industry knowledge of the K-12 private school sector and other education SaaS products a plus
  • Must be willing to travel domestically and internationally up to 30 days per year

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Image001

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463

Image001

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463