Schools rarely doubt the software. What worries them is the time, effort and internal resourcing a change this big takes. We’ve listened, and we’ve rebuilt our Australian implementation around that concern.

The result is two layers. A standard implementation that every school receives, now with far more support built in. And Premium Implementation, an optional package for schools that want extra expert time alongside their own team.

At a glance: every school now gets a dedicated Veracross Project Manager, an Implementation Manager for each module, partner-led data migration, Veracross University and cohort training, up to three expert-led training days, and stabilisation support with a Customer Success Manager after go-live. Premium adds a lead senior consultant with a bank of extra consulting hours, onsite training and consulting days at your school, and premium data services including data refresh tools and validation reports before go-live.

Your implementation team

Included as standard. Every school now has a dedicated Veracross Project Manager from kickoff through go-live and stabilisation. They own the overall project plan, coordinate between Veracross, the Authorised Service Partner and your School Project Manager, and act as your single escalation point. Structured reviews with your School Project Manager run regular reviews every few weeks.

Around them sits a team of specialists:

  • Implementation Managers, one for each major module, who lead discovery sessions, configuration training and best-practice consulting.
  • Implementation Engineers, who handle installation, environment setup, complex configuration and advanced data migration support.
  • Implementation Technicians, who carry out initial configuration and provide fast technical help.
  • Product Area Consultants, domain specialists who step in with expert advice when needed.

With Premium. A lead senior consultant is assigned to your school with a bank of expert consulting hours to use over 12 months, averaging around three hours a week. You and your consultant set the schedule together, so time can flex up during busy phases. Hours can go towards solution engineering, school-side implementation support or user training, and you receive a monthly report on hours used.

Data migration

Included as standard. For Australian schools, data migration with a local Authorised Service Partner is part of every implementation, delivered through the Veracross Services Partner (VSP) Program. A dedicated Data Conversion Specialist works with you from discovery through go-live, leading the full CRM and Core Foundation migration: extraction, mapping, validation and cleansing. They work directly with your Veracross Project Manager, School Project Manager and Implementation Manager, flagging risks early so they don’t become delays. Your team takes part in mapping, validation, cleansing and acceptance testing.

With Premium. Premium data services add two things. Tools that refresh your Veracross CRM data (parents, students, staff, faculty, alumni and former students) as records change in your old system before you switch over. And hands-on data validation reports before go-live, so you can launch with confidence.

Training and enablement

Included as standard. Every implementation combines three ways of learning:

  • Veracross University: short, self-paced video training, role-based learning paths and a self-serve Skills List to check understanding.
  • Personalised consulting and configuration training: expert-led sessions to configure your database, bed down workflows and answer lingering questions.
  • Cohort training: facilitated live sessions alongside peer schools.

Schools also get up to three expert-led training days at key milestones within the first year. Self-start implementation guides for select modules let your team take control of configuration where the workflow allows.

With Premium. Onsite training and consulting days bring a Veracross consultant to your school. Schools typically use them for end-user training, go-live assistance or hands-on configuration working sessions, and can convert unused onsite days into remote consulting hours. Additional onsite days can be added if you need them.

“Their training materials and documentation are comprehensive and excellent – the best the School has ever seen for any product or service in the EdTech sector.” — James Stewart, Head of ICT, Barker College

From kickoff to go-live

Included as standard. A standard implementation runs 9 to 18 months from kickoff to go-live, depending on the modules purchased and your school’s readiness. Kickoff typically happens within 14 days of contract signing, and we confirm your timeline then.

  1. Planning: the project plan is locked, roles are confirmed, and communication channels and tools are set up. Your Authorised Service Partner is introduced and the conversion plan agreed.
  2. Data migration and validation: the partner leads CRM and Core Foundation migration while your school maps, validates and tests the data.
  3. Discovery and configuration: Implementation Managers run discovery and configuration training for each module, with best-practice consulting along the way.
  4. Testing and go-live readiness: structured user acceptance testing for each module, with issues resolved and a formal readiness review completed before any module launches.
  5. Go-live: Veracross becomes your system of record.

Timelines and tasks are tracked in Veracross Community, so everyone can see where things stand.

With Premium. Your consulting hours and onsite days travel with you through every stage. Use them where your team is most stretched, whether that’s working through configuration decisions, preparing staff for testing, or having an expert on hand at go-live.

Support after go-live

Included as standard. After each module goes live, Veracross provides dedicated support through the stabilisation period, introduces your team to support services for that module, and schedules a post-go-live review at 30 to 60 days. Business Suite schools also get extra help with day-to-day workflows during stabilisation. From go-live, every school has:

  • a dedicated Customer Success Manager, engaged at go-live and overlapping through stabilisation
  • unlimited ticket-based support from the Veracross Technical Support Team
  • an emergency support line for critical issues
  • self-scheduled consultations with product and workflow experts

With Premium. If you’d like your senior consultant to stay involved for longer, Premium consulting can be extended beyond the initial 12 months, giving your team continued expert time as new workflows settle in.

“It was daunting at first because of the scale of the project. But when we met our implementation managers, they were wonderful, very accommodating.” — David Tran, ICT Technician, Tyndale Christian School

Your school’s role, and is Premium right for you?

Every implementation is a partnership. Before kickoff, your school appoints a School Project Manager with authority to make decisions on behalf of leadership. They’re supported by an IT Partner who manages data export and import, and Department Champions who become the go-to experts for each module.

Premium works alongside your team, not instead of it. Your School Project Manager and champions still lead the work inside your school. Premium suits schools that:

  • have a lean team juggling implementation with day-to-day operations
  • are moving several modules at once, or on a tight timeline
  • want an expert on hand to guide decisions that affect more than one module
  • would value onsite training and go-live support at their own campus

Premium can be included when you sign, or discussed with your team once your project is underway.

Ready to learn more? Talk to our team about your implementation at sales@veracross.com.au or visit veracross.com.