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Support Engineer


Role Summary

Full-time. Location: Wakefield, Massachusetts (15 miles north of Boston) If interested contact Keith Krass, +1 (781) 303-1128.

Support Engineers team up with Account Managers to own and manage special projects and maintenance for an array of Veracross clients. They become experts in the inner-workings of their schools, helping to ensure that their systems run smoothly and successfully. Most of the work requires general software problem solving skills, strong experience in SQL, and a commitment to service and quality. We firmly believe in on-the-job training, so we are more interested in your ability to learn and become an expert than in you already being an expert. 

Target Profile: Are you a good fit?

You love solving technical problems for people, and you are good at it. Your friends and family know this about you, and regularly ask you for help. Likewise, in your past job(s), you were often the person your colleagues turned to in order to come alongside them and help figure out complex and hairy problems, and you loved being able to fill that role.

What You Will Be Doing

Providing ongoing technical support to an array of Veracross schools including: 

  • Solving hard and interesting problems at the database level  
  • Tracing application bugs through the technology stack (especially JavaScript, Ruby, SQL) and submitting patches to fix  
  • Providing in-depth technical consulting to and alongside Account Managers in order to align schools with Veracross technology and best practices 
  • Designing and implementing custom solutions for a given client or set of clients

Implementing new schools in Veracross including:

  • Importing historical data from a wide variety of former systems into a Veracross database 
  • Configuring newly purchased modules according to client specifications 
  • Building custom academic reports using Ruby, HTML, and CSS

Requirements

  • Ideally, a Bachelor’s degree in a technical field  
  • 2+ years of experience writing raw SQL to migrate or manipulate complex data sets (beyond reporting)  
  • Excellent written and verbal communication skills. You must be able to communicate technical details to people with a varying range of technical ability  
  • A service-oriented and team-oriented mindset 
  • Excellent problem-solving skills 
  • Enthusiasm about databases and related technology 

Bonus Points

  • Experience with Ruby or similar 
  • Experience with HTML/CSS 
  • Web and/or UI design skills

Working at Veracross

  • Competitive salary
  • Opportunity to grow into positions of greater responsibility  
  • Health, vision, and dental 
  • Lunch & Learn program. Eat together and learn from other engineers (or lead one yourself!) 
  • Great hardware: Top of the line Macbook Pro, 30” monitors or cinema displays, a GeekDesk to stand or sit as you please 
  • Real offices - no cubicles 
  • Awesome coworkers and a healthy work environment

Vc Logo Small

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463

Vc Logo Small

401 Edgewater Place

Suite 360

Wakefield, MA 01880

866.492.3463